bajiok's commitment to responsible gaming
Gaming is meant to be fun. But when that fun goes beyond control, it can become a problem. bajiok believes every player should know their limits and play within them. On this page we explain how you can keep yourself safe.
Why you should play responsibly
At bajiok, we want every member to see gaming as a form of entertainment — not as a source of income or a solution to financial problems. Betting and casino games are inherently risky: every wager carries an equal chance of loss. Playing with awareness and within your own budget is the right approach.
We provide a number of tools and features so that no one goes beyond their set limits on our platform. Using these, you can control your own account activity yourself. Our terms and conditions contain detailed guidelines on responsible gaming — please read them carefully.
Remember, gambling is never a guaranteed path to income. Winning and losing are both normal. Deciding to stop before a major loss is the wise choice. If anything is unclear, you will find answers to many questions on our FAQ page.
Self-control tools and features
bajiok gives you the ability to manage your own account. You can use the tools below at any time — contact our support team to do so.
Set a Deposit Limit
Set a limit on how much you deposit daily, weekly, or monthly. Once this limit is reached, no further deposits can be made — it is an effective safeguard against overspending.
Session Time Limit
Set a time limit for how long you play in one session. When the set time is up, you will automatically receive an alert so you can take a break.
Self-Exclusion
You can request to have your account closed for a specific period (from 30 days to permanently). During this time, logging in or placing bets will not be possible.
Set a Loss Limit
Decide in advance how much you are willing to lose in a session or a week before stopping. When the limit is reached, your account will automatically stop accepting bets.
Cooling-Off Break
Take a break from your account for 24 hours up to 7 days. During this time, no bets or deposits can be made — it is effective for clearing your head.
Contact Support
Let us know via our 24/7 live chat to set any limit or self-exclusion. Our support team is always ready to assist in both Bengali and English.
Warning signs of problem gambling
If you notice any of the following signs in yourself, stop and seek help. Ignoring these can make the situation more difficult.
Chasing Losses
The urge to place bigger bets to recover losses is one of the most dangerous warning signs.
Playing Beyond Your Budget
Using money from daily expenses, rent, or savings to bet is an important warning sign.
Hiding Your Gaming from Family and Friends
If you feel you have to keep your gaming a secret from those close to you, a problem has begun.
Loss of Focus on Other Activities
If betting takes more priority than work, study, or family responsibilities, pay attention.
Borrowing Money to Bet
Borrowing money from friends, family, or lenders, or using bKash/Nagad credit to play, is dangerous.
Increasing Anxiety or Stress
If gaming is causing you to lose sleep, become irritable, or feel excessive anxiety, taking a break is important.
When you need help
Admitting a problem takes courage. You are not alone. You can get support from the following places.
bajiok 24/7 Live Chat
Write to our live chat at any time. Whether you want to activate a tool or close your account, our support team will assist you fully in Bengali — without any judgement or questions.
Email Support
Write to us at our support email and we will respond quickly. The matter is kept completely confidential. Our privacy policy explains how your information is kept secure.
Family and Close Ones
Talk to a family member or a trusted friend. Support from a loved one can often be the most powerful source of encouragement.
Professional Counselling
Consult a mental health specialist or professional counsellor. Several mental health centres and organisations in Bangladesh offer counselling free of charge or at low cost. It is better to seek help while the problem is still small.
Self-Help Support Groups
You can join a support group made up of people who have faced similar issues. Sharing experiences and supporting each other is a strong path to recovery.
What we ensure
bajiok's commitment to responsible gaming goes beyond words — it shows in our actions. We ensure the following for the protection of our members.
- Only persons aged 21 or above may register and participate in gaming. We make no exceptions on age verification.
- A strict verification process is followed to prevent underage access to the platform.
- Self-exclusion requests are acted on promptly and that decision is respected.
- Advertisements and promotional messages on the platform are not directed at minors or vulnerable individuals.
- Our support team is trained on responsible gaming and is able to assist 24 hours a day.
- We monitor members' gaming patterns and proactively reach out if unusual behaviour is noticed.
Five simple rules for healthy gaming
Set your budget first
Decide how much you will spend today before you start playing. When you reach that limit, stop — do not keep going in hopes of winning.
Treat it as entertainment
Think of the money you spend on gaming as the cost of entertainment — do not expect to get it back.
Take regular breaks
Playing for long stretches without a break builds mental stress and reduces your ability to make good decisions.
Do not play when you are upset
Placing bets when you are sad, angry, or frustrated makes it harder to make sound decisions and increases the risk of loss.
Do not treat a win as success
A big win does not guarantee long-term profit. Every bet is a completely independent event.
Know your limits
If you feel you are about to exceed your limits, stop immediately. Stopping at the right time is the smart play.